About Our Office

Address:
45 Herrick Road
Southwest Harbor.

Hours: Monday through Friday from 8:00 AM to 5:00 PM.

Please call (207) 244-5513 during office hours to set up an appointment. If you need to cancel an appointment, please call the office at least 24 hours in advance.

We try to provide same-day appointments, when possible. Our office staff will inquire about the reason for the appointment so that the length of your visit can be scheduled appropriately. Should you have special needs of any kind, please let us know and we will make every effort to address them.

Every attempt will be made to keep waiting time to a minimum. To assist us in this goal, we ask that you arrive 10 to 15 minutes ahead of your scheduled appointment time to allow for a relaxed and thorough check In. Please call us if you are delayed. Due to the nature of medical practice there will be emergencies at times that disrupt our schedule, and we hope you will understand when those delays occur.


Emergencies, Phone Calls, and Lab Results

If you have a medical emergency, please call 9-1-1.

When calling our office, we will transfer your call to the staff person best able to provide the answer to your questions or inquiries. When it is necessary for you to speak with a physician, a doctor will return your call as soon as possible.  Often non-urgent calls will be answered at lunchtime or after hours so please remember to give work, cell, and home numbers.

We will contact you with your test results either by telephone or mail as soon as they return to our offices. If for any reason you have not heard from us within a reasonable amount of time, please call the office so we can check on them for you.


About Your Prescriptions

We can provide written/call-in refill prescriptions during your appointment. Should you need refills between appointments, please give a week's notice before your prescription runs out so that we my have time to process your requests


Fees and Insurance

Please notify our office at the time of your visit if you have changed your insurance plan or have changed your address and phone number so we can update our records. If you have insurance, we will bill your insurance from our office. Please bring your insurance card with you to assure you receive maximum benefits to which you are entitled.

Health care insurance frequently covers some but not all of treatment. Most plans include a co-pay, a deductible, and other fees which must be paid by you. Co-payment is made when services are rendered. 

If you are covered by managed care insurance and we are your PCP (Primary Care Physician), remember to call our office for any referrals to other physicians, physical therapy, X-rays etc. If we are not notified in advance, your insurance may not cover the referral.

If you have difficulty paying your bill, or if you have questions about your bill, please call our billing office at 664-7706.

 

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