| Patient
Satisfaction |
Jul-Sept 2008 |
Apr-Jun 2008 |
Compared to Database |
Ease of scheduling your
appointment? |
89.6 |
89.6 |
90.0 |
| |
Our promptness in returning
your phone calls? |
84.1 |
87.5 |
85.1 |
| |
Comfort and pleasantness of
the waiting area? |
94.2 |
86.5 |
88.1 |
| |
Comfort and pleasantness of
the exam room? |
92.3 |
89.4 |
86.8 |
| |
Concern the nurse/ assistant
showed for your problem? |
98.1 |
97.1 |
89.8 |
| |
Explanations the care
provider gave you about your problem or condition? |
98.1 |
95.2 |
92.2 |
| |
Concern the care provider
showed for your questions or worries? |
98.1 |
95.2 |
92.2 |
| |
Care provider's efforts to
include you in decisions about your treatment? |
96.2 |
93.3 |
91.8 |
| |
Information the care
provider gave you about medications? |
94.2 |
90.5 |
91.1 |
| |
Degree to which care
provider talked with you using words you could
understand? |
100.0 |
97.2 |
93.4 |
| |
Amount of time the care
provider spent with you? |
96.2 |
96.3 |
90.6 |
| |
Convenience of office hours? |
90.4 |
89.0 |
87.7 |
| |
Sensitivity to your needs? |
98.1 |
91.0 |
88.8 |
| |
Overall cleanliness of the
practice? |
96.2 |
91.4 |
92.3 |
| |
Overall rating of care
received during your visit? |
100.0 |
92.6 |
91.9 |
| |
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