|
Patient
Satisfaction |
Jul-Sept
2008 |
Apr-Jun 2008 |
Compared to Database |
|
Ease of scheduling your
appointment? |
92.5 |
81.3 |
88.6 |
|
|
|
Our promptness in returning
your phone calls? |
80.6 |
80.0 |
85.1 |
|
|
|
Comfort and pleasantness of
the waiting area? |
82.5 |
83.3 |
85.6 |
|
|
|
Comfort and pleasantness of
the exam room? |
82.5 |
87.5 |
84.7 |
|
|
|
Concern the nurse/ assistant
showed for your problem? |
86.1 |
87.5 |
89.0 |
|
|
|
Explanations the care
provider gave you about your problem or condition? |
87.5 |
90.9 |
93.1 |
|
|
|
Concern the care provider
showed for your questions or worries? |
87.5 |
91.7 |
93.0 |
|
|
|
Care provider's efforts to
include you in decisions about your treatment? |
90.0 |
95.5 |
92.4 |
|
|
|
Information the care
provider gave you about medications? |
77.5 |
90.0 |
92.2 |
|
|
|
Degree to which care
provider talked with you using words you could
understand? |
80.0 |
91.7 |
94.1 |
|
|
|
Amount of time the care
provider spent with you? |
80.0 |
89.6 |
91.2 |
|
|
|
Convenience of office hours? |
90.0 |
81.3 |
86.8 |
|
|
|
Sensitivity to your needs? |
85.0 |
87.5 |
88.5 |
|
|
|
Overall cleanliness of the
practice? |
92.5 |
91.7 |
89.8 |
|
|
|
Overall rating of care
received during your visit? |
90.0 |
89.6 |
91.4 |
|
|
|
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