|
Patient
Satisfaction |
Jul-Sept
2008 |
Apr-Jun 2008 |
Compared to Database |
|
Ease of scheduling your
appointment? |
95.0 |
88.5 |
88.3 |
|
|
|
Our promptness in returning
your phone calls? |
92.2 |
89.5 |
86.1 |
|
|
|
Comfort and pleasantness of
the waiting area? |
89.7 |
90.4 |
86.9 |
|
|
|
Comfort and pleasantness of
the exam room? |
89.1 |
88.5 |
85.9 |
|
|
|
Concern the nurse/ assistant
showed for your problem? |
91.3 |
93.3 |
89.0 |
|
|
|
Explanations the care
provider gave you about your problem or condition? |
92.6 |
94.2 |
91.0 |
|
|
|
Concern the care provider
showed for your questions or worries? |
92.6 |
93.3 |
90.6 |
|
|
|
Care provider's efforts to
include you in decisions about your treatment? |
91.9 |
94.2 |
90.3 |
|
|
|
Information the care
provider gave you about medications? |
88.3 |
91.3 |
89.7 |
|
|
|
Degree to which care
provider talked with you using words you could
understand? |
92.1 |
96.2 |
92.0 |
|
|
|
Amount of time the care
provider spent with you? |
89.4 |
93.0 |
88.6 |
|
|
|
Convenience of office hours? |
91.7 |
89.4 |
86.7 |
|
|
|
Sensitivity to your needs? |
93.1 |
91.4 |
87.7 |
|
|
|
Overall cleanliness of the
practice? |
95.0 |
95.0 |
91.5 |
|
|
|
Overall rating of care
received during your visit? |
94.3 |
95.2 |
90.7 |
|
|
|
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