|
Patient
Satisfaction |
Jul-Sept
2008 |
Apr-Jun
2008 |
Compared
to Database |
|
Ease of scheduling your
appointment? |
86.7 |
89.7 |
88.8 |
|
|
|
Our promptness in returning
your phone calls? |
90.2 |
86.7 |
85.1 |
|
|
|
Comfort and pleasantness of
the waiting area? |
86.0 |
90.0 |
86.2 |
|
|
|
Comfort and pleasantness of
the exam room? |
88.2 |
89.4 |
84.8 |
|
|
|
Concern the nurse/ assistant
showed for your problem? |
86.4 |
92.8 |
88.9 |
|
|
|
Explanations the care
provider gave you about your problem or condition? |
95.5 |
94.1 |
90.8 |
|
|
|
Concern the care provider
showed for your questions or worries? |
93.2 |
93.2 |
90.0 |
|
|
|
Care provider's efforts to
include you in decisions about your treatment? |
95.3 |
91.0 |
89.8 |
|
|
|
Information the care
provider gave you about medications? |
94.2 |
91.2 |
89.1 |
|
|
|
Degree to which care
provider talked with you using words you could
understand? |
96.1 |
96.2 |
91.7 |
|
|
|
Amount of time the care
provider spent with you? |
89.8 |
89.7 |
87.1 |
|
|
|
Convenience of office hours? |
85.3 |
90.0 |
87.3 |
|
|
|
Sensitivity to your needs? |
84.6 |
91.0 |
87.6 |
|
|
|
Overall cleanliness of the
practice? |
94.1 |
93.1 |
91.4 |
|
|
|
Overall rating of care
received during your visit? |
92.4 |
95.0 |
90.7 |
|
|
|
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