|
Patient
Satisfaction |
Jul-Sept 2008 |
Apr-Jun
2008 |
Compared to Database |
|
Ease of scheduling your
appointment? |
89.1 |
87.5 |
89.7 |
|
|
|
Our promptness in returning
your phone calls? |
85.3 |
84.0 |
84.3 |
|
|
|
Comfort and pleasantness of
the waiting area? |
91.2 |
91.2 |
87.7 |
|
|
|
Comfort and pleasantness of
the exam room? |
86.4 |
86.5 |
86.6 |
|
|
|
Concern the nurse/ assistant
showed for your problem? |
94.5 |
90.5 |
89.4 |
|
|
|
Explanations the care
provider gave you about your problem or condition? |
93.0 |
94.2 |
92.1 |
|
|
|
Concern the care provider
showed for your questions or worries? |
91.4 |
93.4 |
92.0 |
|
|
|
Care provider's efforts to
include you in decisions about your treatment? |
90.6 |
93.2 |
91.6 |
|
|
|
Information the care
provider gave you about medications? |
88.8 |
90.0 |
91.1 |
|
|
|
Degree to which care
provider talked with you using words you could
understand? |
91.9 |
94.7 |
93.2 |
|
|
|
Amount of time the care
provider spent with you? |
89.8 |
92.8 |
90.2 |
|
|
|
Convenience of office hours? |
87.5 |
87.2 |
87.8 |
|
|
|
Sensitivity to your needs? |
88.3 |
87.8 |
88.7 |
|
|
|
Overall cleanliness of the
practice? |
96.9 |
93.4 |
92.2 |
|
|
|
Overall rating of care
received during your visit? |
93.0 |
94.9 |
92.0 |
|
|
|
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