Hospital
Consumer Assessment of Healthcare Providers
and Systems (HCAHPS)
According to the
Centers for Medicare and Medicaid Services
(CMS), HCAHPS is a public reporting tool
used to assess major areas of hospital
performance to support consumer choice.
The data posted below are the results of
patient satisfaction measures for MCMH
received from discharged inpatients from
January 2007 to December 2007. For a
complete list of all Hospitals reporting HCAHPS Information, please visit the
government website
www.hospitalcompare.hhs.gov.
|
 |
Results for: MAINE COAST MEMORIAL HOSPITAL
Results from: Discharge Date Range
Jan. 2007-Dec. 2007 |
|
|
| |
MCMH Adjusted Score |
State Average |
U.S. Average |
|
HCAHPS Composites
|
% Always |
% Always |
% Always |
|
Communication with Nurses |
83 |
80 |
74 |
|
|
|
Communication with Doctors |
84 |
82 |
80 |
|
|
|
Responsiveness of Hospital Staff |
79 |
68 |
63 |
|
|
|
Pain Management |
79 |
72 |
68 |
|
|
|
Communication About Medicines |
71 |
64 |
59 |
|
|
|
|
|
Hospital Environment Items |
|
Cleanliness of Hospital Environment |
85 |
77 |
70 |
|
|
|
Quietness of Hospital Environment |
53 |
54 |
56 |
|
|
|
|
|
Discharge Information Composite |
|
Discharge Information
(% Yes) |
88 |
84 |
80 |
|
|
|
|
|
Global Items |
|
Overall Rating
(% 9 & %10) |
74 |
70 |
64 |
|
|
|
Willingness to Recommend
(% Definitely
Yes) |
77 |
75 |
68 |
|
|
|
Return to Patient Satisfaction Home Page |
