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Ellsworth Family Practice
32 Resort Way
Ellsworth ME
664-5382
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SAME DAY
WALK IN CARE
Ellsworth Family
Practice
provides same day walk-in care
No Appointment Necessary
for our patients. If you have a sudden illness or
injury, one of our practitioners will be available
Monday - Friday from
10:00 a.m. to 3:00 p.m. |
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About Our Office
We provide family healthcare
services to individuals and families in the eastern Maine area. Our
patients range in age from newborn through geriatrics, including
obstetrics and gynecology. Health maintenance and preventive
care are emphasized, but we also care for acute illnesses, on both
an outpatient basis and in the hospital. Our hospitalized
patients are cared for at Maine Coast Memorial Hospital.
We believe that everyone should
have a primary physician who knows them well and takes care of most of their health
care needs. However, on occasion we need to refer patients to our
colleagues in areas of specialized medicine. For this reason, we
maintain close working relationships with specialists at Maine
Coast Memorial Hospital and elsewhere.
Our three physicians are Dr. Avery,
Dr. Ostertag
and Dr. Seay, and Physician Assistant, Ann Lynch are available to
see you in our office as well as care for you should you be
hospitalized.
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Emergencies
Any medical emergency should be transported
immediately by ambulance, if possible, to the
nearest emergency room. The E.R. at Maine Coast
Memorial Hospital is open 24 hours a day and has a
direct telephone line, 664-5340
Medical problems that need urgent attention will be
seen in our office, if possible that same day.
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Phone
Calls
When calling our office, we will transfer your call
to the staff person best able to provide the answer
to your questions or inquiries. When necessary, our
staff will take a message to review with the doctor
or PA and then will return your call as soon as
possible. Often non-urgent calls will be answered at
lunchtime or after hours, so please remember to give
both work and home numbers.
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Test
Results
We will contact you with your test results either by
telephone or mail as soon as they return to our
office. If for any reason you have not heard from us
within a week, please call the office so we can
check on them for you.
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When You
Come For Your Appointment
Bring ALL of your
medications in their original containers, including
eye medications, nonprescription medications and
vitamins you are currently taking.
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Prescriptions
We are happy to
refill prescriptions during your appointment.
Should you need refills between appointments,
please call us with the name and dose of the
medication.
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Fees and
Insurance
We're making every effort to keep fees
reasonable. Because billing, statements and
processing of insurance claims are expensive and
time consuming, you can help us contain costs by
paying any co-payment or deductible when
services are rendered.
If you are covered by managed care insurance and
we are your PCP (Primary Care Physician),
remember to call our office before you need a
referral. We may need to see you first and if we
are not notified in advance your insurance may
not cover the referral.
Health care insurance covers some, but not all,
of your treatment. Most plans include
co-insurance, a deductible and other expenses,
which must be paid by you. If you have
insurance, we will bill your insurance from our
office. Please bring your insurance card with
you to assure you receive maximum benefits to
which you are entitled.
If you have difficulty paying your bill, or if
you have questions about your bill, please call
our billing office at 667-7065.
Please notify our receptionist at the time of
your visit if you have changed your insurance
plan or your address and phone number, so we can
update our records.
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Confidentiality
Your medical records are kept in strict
confidence. Unless required by law, no
information regarding your condition will be
given to your employer, friends or relatives
without your permission. For your protection, we
will release such information only with your
written approval.
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Office
Hours and Location
Our office is at 32 Resort Way. Hours are Monday
through Friday from 8:00 a.m. to 4:30 p.m.
Appointments are made in advance by calling
(207) 664-5382. Our office staff will inquire
about the reason for the appointment so that
time can be scheduled appropriately. If you need
to cancel an appointment, please call office as
soon as possible, preferably 24 hours in
advance. This will allow another patient the
opportunity to be seen.
Every attempt will be made to keep waiting time
to a minimum. To assist us in this goal, we ask
that you arrive 10 to 15 minutes ahead of your
scheduled appointment time to allow for a
relaxed and thorough check in. Please call us if
you are delayed. Due to the nature of medical
practice there will be emergencies at times that
disrupt our schedule, and we hope you will
understand when those delays occur.
Let us know if you have special needs of any
kind and we will make every effort to address
them.
Services
- Comprehensive Health Exams
- Pregnancy, Labor and Delivery
- Newborn Care
- Child and Adolescent Care
- Immunizations
- Adult Medicine
- Geriatric Care
- Woman's Health
- Nursing Home Care
- Treatment for Minor Injuries
- Health Promotion and Education
- End of Life Care
- Skin Lesion Removal
- Cardiac Stress Testing
Our Staff
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